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Shipping policy

Delivery Coverage

FRG delivers to all governorates across Egypt.

Delivery Time

Standard delivery takes 3–5 business days from order confirmation.
Delivery times may vary for remote areas, peak shopping periods, public holidays, courier delays, or other exceptional circumstances.
Customers are responsible for providing accurate contact details and delivery addresses to avoid delays.

Shipping Fees

Shipping fees are calculated automatically at checkout based on the delivery address.
Applicable shipping charges are displayed before completing the order.

Delivery Issues

If you experience any issues with your delivery, please contact FRG Customer Service via WhatsApp or email at support@frg-eg.com.

If an issue is caused by FRG, including an incorrect item, a fulfillment error, or an eligible confirmed product defect, FRG will cover the applicable return shipping costs.