KOOPA - SPY X FAMILY

Standard Delivery:

We deliver your orders within 3 to 5 business days. This timeframe applies to orders processed during our regular business hours.

Processing Hours:

Orders placed outside business hours, on weekends, or during public holidays will be processed on the next working day.

Delivery Charges

Fees:

Delivery fees are determined based on your delivery location. Detailed shipping charges will be clearly displayed during checkout so that you know exactly what to expect.

We care about your satisfaction and want to provide a smooth and easy return experience.

Conditions for Returns

• Items must be in their original, unused condition to be accepted for return.
• Products must be returned in their original box with all attachments.

Return Period

• Full-Price Merchandise:

• Full Refund: The full amount will be credited to the original payment method (credit card or Visa card) if returned within 14 days of the shipping date on your invoice.
• After 14 Days: Items returned after 14 days will not be eligible for return or refund.
• Sale-Price Merchandise:
• Full Refund: The full amount will be credited to the original payment method if returned within 14 days of the shipping date on your invoice.
• After 14 Days: Sale-priced products are not eligible for return or credit.

Refund Process

• Refunds will be issued via bank transfer only.
• Please allow 14 business days for the return to be processed and the refund issued.
• You will receive email notifications during the entire process, including confirmation once the refund is completed.

Return Methods

1. By Mail:

• Complete the return form included with your order.
• Return the product in its original box with all attachments.
• Refunds will be processed via bank transfer after the product is received and its condition is confirmed.

2. Return Steps:

• Send your return request via email or through our online form.
• We will contact you to arrange product pickup.
• You will receive email notifications confirming pickup and refund processing.

Refund for Card Payments

• If you paid by credit card or Visa, we will credit the amount to your original payment method upon receipt and inspection of the returned items.
• The refund will appear on your next credit card statement.

Refund for Cash on Delivery

• If you paid via cash on delivery, you will receive an email to confirm the return and the preferred method for refunding the amount.
• We strive to make your experience with us as satisfying as possible.